Description and price of the goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on eDrives.ltd.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at assist@edrives.ltd.uk
Every effort is made to ensure that prices shown on eDrives.ltd.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you within fourteen days of you placing the order.
If within 14 days of accepting your order we discover that any of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
The price of an item does not include the delivery charge, which will depend on the delivery method you choose.
Prices are subject to change without prior notice.
Payment
Payment can be made through the options available through PayPal. These options advertised on our website.
Clients are not required to have an account with PayPal and all user agreements can be found at www.paypal.com
Payment shall be due before delivery and failure. If payment fails your order will be cancelled.
There will be no delivery until clear funds have been received.
Delivery
Delivery will be made to the address specified when you complete your order.
It is not possible to change the shipping address after the goods have been dispatched.
Orders placed before 12.00 Noon on a working day will be processed that day and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)
If delivery cannot be made to your address for reasons under eDrives Limited security policies you will be informed as soon as possible.
We make every effort to deliver the goods as soon as possible after your order has been accepted. However, eDrives Limited will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, eDrives Limited will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.
Your Right of Cancellation
You have the right to cancel your contract with eDrives Limited at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us via email supported in writing within three days of our receipt of the email.
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to EDrives Limited at your own cost unless the goods are faulty or mis-described. Please follow our returns procedures described in each listing.
You will be credited for the goods within 30 days of notifying EDrives Limited of the cancellation.
You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.
Refund Policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
WarrantyAll new goods supplied by EDrives Limited have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure described in each listing on the eDrives site.
Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the EDrives Limited’s prior written approval.
Faulty Product
If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions.
If the goods are less than 28 days old you have the option of a refund or direct replacement if available.
If the good are over 28 days old we will test the product for the fault. If the fault is verified we will:
1.Replace with the same item (if available)
2.If we are unable to replace we will issue a refund in line with our refund policy.
If the goods you have returned are not found faulty the goods will be returned to you at your cost.
Products Dead On Arrival
In the unlikely event of you receiving goods that do not work upon arrival, you must notify us within 10 days. The good should be returned to us in line with our returns instructions.
Once we have received the goods back at eDrives Limited we will test the product for the fault. If the fault is verified we will either:
1. Replace with the same item
2. Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Products Damaged On Arrival
In the unlikely event of you receiving a damaged product you should notify us in writing via email and by letter within three days of eDrives Ltd receiving the initial email.
The good should be returned to us in line with our returns instructions.
Once we have received the goods back at EDrives Limited we will test the product for the fault. If the fault is verified we will either:
1. Replace with the same item
2. Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Wrong Item Delivered
If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions.
Once we have received the goods back at EDrives Limited we will confirm that it is in fact an incorrect item and either:
1. Replace with the correct item
2. Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Item not Required
If you wish to return an unwanted product in line with The Distance Selling Regulation you must notify us in writing within 10 days of receiving the product.
The good should be returned to us in line with our returns instructions.
You will be responsible for returning the goods to EDrives Limited at your own cost; you will be credited for the goods within 30 days of notifying EDrives Limited of the cancellation.
You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.
Extra Items Delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions.
If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.
Used & Refurbished stock
Previously used and refurbished goods will be highlighted as being so in the listing for that perticular item. All Used and Refurbished goods supplied by the eDrives Limited are warranted free from defects for 90 days from the date of supply (unless otherwise stated in the listing). This warranty does not affect your statutory rights as a consumer. If Used or Refurbished goods develop a defect during the 90 day warranty period or the period identified within the individual listing, you should follow eDrives Returns procedure.
In the event of a valid claim for a defect in the Used Goods is made, eDrives Limited will either:
1. Replace the used or refurbished item, if we have the item available at the same price;
2. Replace the item with an upgrade
3. Refund you the sum you have paid for the relevant item.
Limitation of Liability
EDrives Limited will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the EDrives Limited for death or personal injury caused by our negligence or fraudulent misrepresentation.
Data Protection
EDrives Limited will take all reasonable precautions to keep the details of your order and payment secure but unless EDrives Limited is negligent, we will not be liable for unauthorised access to information supplied by you.
eDrives Limited will not pass your information onto a third party. However eDrives Limited may occasionally use your information to inform you of offers available on our web site. At this time you will have the facility to remove your information from that database.
Images
Product images are for illustrative purposes only and may differ from the actual product.
Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
